These Terms & Conditions ("Terms") apply to your use of https://jcloudbot.com and the JCloudBot platform, and to every purchase you make from us. The website and services are operated by J Cloud Trading FZ-LLC, licence number 45007102, issued by Ras Al Khaimah Economic Zone Authority (RAKEZ), with its registered address at VUPR0518, Compass Building, Al Hulaila Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates ("we", "us", "our"). Please read these Terms carefully. By creating an account or placing an order, you agree to them.
1. Country of domicile and governing law
1.1 The United Arab Emirates is our country of domicile.
1.2 These Terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Ras Al Khaimah. The courts of Ras Al Khaimah have jurisdiction over any dispute, without affecting your right to use any consumer complaint or dispute-resolution route available under UAE law.
1.3 Nothing in these Terms removes or limits any right you have under a law that cannot be excluded by contract, including mandatory laws of the country where you are based.
2. Our services
2.1 We provide two digital services: (a) an AI website chatbot built and configured by us for EUR 50 ("Chatbot"); and (b) prepaid AI usage credits that power the Chatbot ("Credits").
2.2 The features, price, credit rates and delivery time for each service are described on the relevant product page and at checkout. Those descriptions form part of these Terms.
2.3 These are digital services only. We do not sell or ship physical goods.
3. Eligibility and accounts
3.1 Minors under the age of 18 are not permitted to register as a user of this website or to make any purchase.
3.2 You must give accurate and complete registration and billing details, and keep them up to date.
3.3 You are responsible for keeping your account login and password confidential, and for all activity under your account. Tell us immediately at support@jcloudbot.com if you suspect unauthorised use.
3.4 Our services are for businesses located outside the United Arab Emirates only. By ordering, you confirm that you are buying for business purposes and not as a consumer, that you are authorised to bind your business to these Terms, and that your business is not located or established in the UAE. We may cancel and refund any order that does not meet these conditions.
4. Orders and acceptance
4.1 Your order is an offer to buy. A contract is formed when your payment succeeds and we send an order confirmation by email.
4.2 We may decline an order, with a full refund, if we cannot verify your details, if the order fails fraud or sanctions checks, or if the intended use breaches our Acceptable Use Policy.
5. Prices, payment and currency
5.1 Prices are set in Euro (EUR). The final price, including any VAT and any conversion into your chosen currency, is shown before you pay. That is the amount you will be charged.
5.2 We accept payments online using Visa and Mastercard credit and debit cards in EUR, AED, USD, GBP.
5.3 Payments are processed through our acquiring bank's secure payment gateway. We do not store or see your full card details.
5.4 The cardholder must retain a copy of transaction records and our policies and rules.
5.5 We will issue a tax invoice where required under UAE VAT law.
5.6 We do not charge recurring payments. The Chatbot and each Credit top-up are one-off payments. We will never charge your card again without a new order from you.
6. Delivery
Delivery is electronic, as set out in our Digital Delivery Policy. If we cannot deliver within the stated time, we will tell you and you may cancel for a full refund.
7. Credits
7.1 Credits are a prepaid right to use our AI services. They are not money, a deposit, stored value, an investment, a payment instrument or virtual asset.
7.2 Credits are used at the rates published on our website when the usage occurs. We will give at least 30 days' notice by email before increasing a usage rate. You may request a refund of unused Credits if you do not accept the change.
7.3 Credits are valid for 90 days from purchase. We will remind you by email 30 days before expiry.
7.4 Credits cannot be transferred to another account or exchanged for cash, except as a refund under our Refund Policy.
7.5 If we find a metering error, we will correct your balance and tell you. Any credits wrongly deducted will be restored.
8. Cancellation and refunds
Our Refund, Return & Cancellation Policy forms part of these Terms. Refunds will be made only through the original mode of payment.
9. Your content and responsibilities
9.1 You keep ownership of the content you give us, such as website text, FAQs and documents. You allow us to use it only to build, run and support your Chatbot.
9.2 You confirm that you have the rights to that content and that it is accurate and lawful.
9.3 You are responsible for telling your website visitors that they are talking to an AI chatbot and how their data is used. You must have a lawful basis for any personal data your Chatbot collects.
9.4 You must follow our Acceptable Use Policy.
10. AI-generated output
The Chatbot uses artificial intelligence. Its answers are generated from your content and may sometimes be incomplete or inaccurate. You should review your Chatbot's answers regularly. It must not be the only source for medical, legal, financial or safety decisions. See our AI Disclaimer.
11. Our intellectual property
We own the platform, software, design and documentation. We grant you a non-exclusive, non-transferable right to use the Chatbot on your website while your account is active and in good standing.
12. Service availability
We aim to keep the service available at all times. Maintenance, outages at our hosting or AI providers, or events beyond our control may cause interruptions. If the service is unavailable for a long period through our fault, you may be entitled to a remedy under our Refund Policy.
13. Liability
13.1 We are responsible for providing the services with reasonable skill and care and as described.
13.2 To the extent permitted by UAE law, we are not liable for indirect or consequential losses, such as lost profits or lost business opportunity. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim.
13.3 Nothing in these Terms limits our liability for fraud, gross negligence, wilful misconduct, death or personal injury, or any liability or consumer remedy that cannot be limited under UAE law.
14. Suspension and termination
14.1 You may close your account at any time by emailing support@jcloudbot.com.
14.2 We may suspend or close your account if you seriously breach these Terms or our Acceptable Use Policy, or if the law requires it. Where reasonable, we will warn you first and give you time to fix the problem.
14.3 If we close your account without your breach, we will refund unused Credits in full. If you close your account, unused Credits are not refunded.
15. Sanctions
We will not trade with or provide any services to OFAC and sanctioned countries, entities or persons, in accordance with UAE law and applicable international sanctions.
16. Privacy
We handle personal data under our Privacy Policy and applicable data-protection laws, including the UAE PDPL and, for customers in the EU, the GDPR.
17. Third-party links
Our website may contain links to other websites. We are not responsible for their content or privacy practices.
18. Changes to these Terms
We may update these Terms and policies from time to time to meet legal requirements and standards. Changes take effect on the date they are posted. They do not affect orders already placed. We will email registered customers about material changes. Please check this page regularly.
19. Complaints and disputes
Please contact support@jcloudbot.com first so we can try to resolve any issue. You may also contact your card issuer.
20. General
If any part of these Terms is found invalid, the rest stays in force. These Terms, together with the policies linked from them, are the whole agreement between us. These Terms are written in English, which is the governing language.
21. Contact
J Cloud Trading FZ-LLC, VUPR0518, Compass Building, Al Hulaila Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates · support@jcloudbot.com