Accepted payment methods
We accept payments online using Visa and Mastercard credit and debit cards. [OTHER PAYMENT METHODS] We do not accept cash, cheques or cryptocurrency.
Currencies
Our prices are set in Euro (EUR).
You can pay in: EUR, AED, USD, GBP.
If you choose a currency other than EUR, checkout shows the converted amount and the exchange rate before you pay. That is the exact amount charged to your card.
Your card issuer may charge a foreign transaction fee or apply its own exchange rate if your card currency is different. These charges are outside our control.
VAT
We sell only to businesses outside the UAE. These sales are normally zero-rated (0%) for UAE VAT as exported services. Your invoice shows our TRN: [TRN] and the VAT rate applied. You are responsible for any VAT, GST or other taxes due in your own country, for example under reverse-charge rules.
Payment security
All payments are processed through our acquiring bank's secure, PCI DSS-compliant payment gateway. Card details are entered on the bank's secure payment page and are encrypted. We never see, store, sell, share, rent or lease your card details or personally identifiable information to third parties.
Failed payments and fraud checks
If a payment fails, no order is created and no charge is made. A temporary hold on your card may appear briefly before your bank releases it. Orders may be checked for fraud and sanctions compliance before they are accepted.
Your records
The cardholder must retain a copy of transaction records and our policies and rules.