We sell digital services only. Nothing is shipped, so there are no delivery charges, couriers or shipping times.
Payment confirmation
After a successful payment, we email a payment confirmation and receipt to your registered email address immediately, and always within 1 hour. The receipt shows:
seller name, licence number, address and TRN: J Cloud Trading FZ-LLC, 45007102, VUPR0518, Compass Building, Al Hulaila Industrial Zone-FZ, Ras Al Khaimah, [TRN];
order number and transaction reference;
date and time of payment;
product description and quantity (for Credits, the number of Credits);
price, VAT, total charged and currency;
the last four digits of the card used.
If you do not receive it, check your spam folder, then contact support@jcloudbot.com.
Chatbot delivery
Within 1 business day of payment: we email you a short onboarding form asking for your website, content and branding.
Within 1 business day of receiving your completed form: we build and train your Chatbot and email you a link to review it.
On approval: we send your embed code and installation guide. Delivery is complete when we send these.
If we need more information from you, the delivery time pauses until we receive it.
Credits delivery
Credits are added to your account automatically, usually within minutes of payment and always within 24 hours. Your dashboard and receipt show the number of Credits added.
Delays
Fraud or compliance checks, technical problems or incorrect account details can delay delivery. If delivery will be late, we will email you with a new date. If we cannot deliver within 14 days of the original date, you may cancel for a full refund.
Records
We keep electronic proof of delivery, including dashboard access logs and credit allocation records, in case of a dispute.